Where can I find out more information about ES Imaging?

Please visit the dedicated web site for ES Imaging: www.esimaging.com

My demo version of a product has expired. How do I purchase the commercial version?

Click on the 'Products' link at the top of the web page and select the desired product to purchase. An order can be placed online by selecting the appropriate license at the bottom of the page. You will be taken to the page where you may purchase the specific product and license via the PayPal 'Add to Cart' button.

Will I have to download and install a new version of the printer driver (or other product) after purchase?

After purchase, an email will be sent to the purchaser's email address. The email will container a hyperlink to a small registration installer (less than 200KB). The registration file will need to be executed in order to upgrade the demo version. After execution, the print limitation will be removed without having to go through the installation process again.

What is Java and why do the products use it?

Java is a powerful programming language which requires a runtime environment to run Java programs. Without the Java Runtime Environment (JRE), programs written in Java are useless and cannot be executed. Some programming languages do not require a runtime environment to be installed, but Java is not one of them. While it is somewhat an inconvenience to require the Java runtime environment, Java programs are typically more robust and flexible than many others. Sun Microsystems are the creators of Java and the Java Runtime Environment (JRE). For more information, please visit http://java.sun.com

What does a "seat" license mean?

A seat is a way to qualify who can use the product. For home users, the product may be installed on multiple home machines for a single household. Also, multiple people in that household are permitted to use the product. For business usage, the product may be installed on one and only one machine and only one user may use the product on that machine.

The driver isn't printing landscape images properly. What should I do?

Sometimes landscape causes the printer driver to not wrap the image correctly because of the paper size chosen. As a default, we highly recommend using the 'A4' paper size for landscape prints when cropping occurs.

What types of payments are possible?

All payments are made through PayPal. Payments can be made without actually having a PayPal account through a service that PayPal provides. Payments can be made in any standard way from PayPal. This includes bank account direct transfer (similar to writing a check), debit card, and credit card. For more information about payment options, please visit: http://www.paypal.com

Are the online payments secure?

All payments are extremely secure by using powerful 128-bit encryption via HTTPS.

Nothing happens when I try to print something. What should I do?

This usually means there is a problem with no Java being installed. Java 1.4 or greater needs to be installed in order to use the driver. It can be downloaded from Sun Microsystems at http://java.com

I'm having trouble installing or using the software. Is there help online?

You can read the documentation for the software at the following link: http://www.everlastsoftware.com/manuals.html

I've purchased a product and a new version is now available. Can I install the new version when I purchased an older one?

Absolutely! Everlast Software's view is if you've paid for a product, you shouldn't have to do so again for your current licenses. In order to do so, simply install the new demo version, and re-execute your registration file.

Do Everlast Software products contain spyware or advertising?

No. We believe in clean products and despise ones that include spyware or advertising.

How do I buy the Mac OS X version vs the Windows version of a product?

When you purchase the product through the site, you will be provided download links for BOTH operating systems. Simply download the version you desire and ignore the other one. If you are a home user, and have a Mac and a Windows machine, you may download and install both. For business users that have a mix of machine types, download both and install based on the number of seat licenses purchased. For example, if you purchased 10 business seat licenses, you could install on 3 Macs and 7 Windows machines. If a download link doesn't appear for your version of the product, simply contact us and we will provide a link and instructions for you.

When I double click the Mac OS X ES Image Printer Driver installer, nothing happens. What is wrong?

The 'es_macosx_printer_driver' file is a JAR file (Java Archive). It requires Java to be installed on the system and for Java to be the default launcher for the JAR file type. Most likely another program replaced Java as the default for opening JAR files. You can manually execute the installer by bringing up a shell prompt and typing 'java -jar /DIRECTORY/es_macosx_printer_driver.jar' where DIRECTORY is the full path to where the JAR file was saved. If there are any spaces in the DIRECTORY path, make sure you use '\' in front of each space. This acts as an escape character to allow the spaces to work properly.

Why does Java try to install Google's Toolbar?

Sun Microsystems has made a deal with Google to help promote each other. Therefore, when installing Java, Sun gives the option to install Google's toolbar for the internet browsers. You can simply choose to not install the toolbar by making sure the checkbox isn't checked. While we do not package any other optional software besides Java in our installers, we cannot control what Sun Microsystems chooses to promote.

When I start or install one of your products, my firewall alerts me that the software is trying to call a remote computer. What is it doing?

The products contain a License Engine in order to keep track of demo and valid licensing. The License Engine may attempt to contact our server to report information. The information is only used for internal tracking. It is never shared with any other source or used for any other purpose besides validation and to prevent piracy and illegal usage of the software.